Terms of service

STIL Terms & Conditions

Welcome to STIL. These Terms & Conditions apply to your use of our website and to any purchase made through STIL.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. About STIL

STIL is a curated online destination for premium wellness, lifestyle and design-led wellbeing products.

STIL operates as a curated marketplace and brand-direct platform. The products available on our website are supplied, fulfilled and shipped directly by our independent brand partners, suppliers or manufacturers.

While STIL curates and presents the products available through our website, we do not manufacture, warehouse, inspect, service or physically handle the products unless expressly stated otherwise.

2. Product Information

We make every effort to ensure that all product information, descriptions, imagery, pricing, lead times and specifications displayed on the STIL website are accurate and up to date.

However, product details are provided to us by our brand partners and suppliers. STIL is not responsible for errors, omissions, changes to product specifications, supplier delays, product availability, or variations in colour, finish, materials or appearance.

Natural materials, handcrafted items and made-to-order products may vary slightly from the images shown. These variations are not considered faults.

3. Orders

When you place an order through STIL, you are purchasing a product supplied by the relevant brand, supplier or manufacturer listed on the product page.

Once your order is placed, STIL will share the required order and delivery details with the relevant supplier so they can process, fulfil and ship your order directly.

By placing an order, you acknowledge that fulfilment, dispatch, delivery, product support, return assessment, warranty claims and fault resolution are managed by the relevant brand or supplier.

4. Pricing & Payment

All prices are listed in Australian dollars unless otherwise stated.

Prices may be subject to change without notice. We reserve the right to correct pricing errors or product information at any time.

Payment is required at the time of purchase unless otherwise stated. For some premium, custom, made-to-order or large-format products, a deposit or separate payment process may apply. These details will be clearly stated on the relevant product page.

5. Shipping & Delivery

Shipping timeframes, delivery costs and delivery methods vary by brand, supplier, product type and destination.

Because STIL works with multiple independent suppliers, your order may be shipped directly from the relevant brand or manufacturer. If you purchase multiple products, they may arrive separately.

Estimated delivery times are provided as a guide only. STIL is not responsible for supplier delays, courier delays, customs delays, manufacturing delays, delivery access issues, incorrect delivery details, or other circumstances outside our reasonable control.

For large, fragile, bulky, custom or made-to-order items, additional freight, installation, access or handling fees may apply. These will be confirmed where relevant.

6. Returns

Returns are handled directly by the relevant brand or supplier, in accordance with that supplier’s return policy and any applicable consumer laws.

STIL does not approve, process, receive, inspect or refund returns independently unless expressly agreed in writing.

If you wish to request a return, please contact STIL at hello@stilstate.co and we will connect you with the relevant supplier or provide the appropriate return instructions.

Return eligibility may vary depending on the product, supplier, location and product condition.

Returns may not be available for:

custom or made-to-order products;
used products;
opened hygiene, wellness or personal care items;
products damaged through misuse, neglect or incorrect installation;
products returned outside the supplier’s return window;
change-of-mind returns where the supplier does not accept them.

This does not limit any rights you may have under Australian Consumer Law.

7. Faulty or Damaged Products

If your product arrives damaged, faulty or not as described, please contact us as soon as possible at hello@stilstate.co with:

your order number;
a description of the issue;
clear photographs or videos of the product, packaging and damage or fault;
any other information requested by the supplier.

Faults, damage claims and product issues will be assessed directly by the relevant brand, supplier or manufacturer.

STIL is not the manufacturer of the products sold on our website and is not responsible for product defects, manufacturing faults, performance issues, installation issues, misuse, damage in transit, or supplier-approved warranty outcomes.

Where required, we will assist by connecting you with the relevant supplier so the matter can be assessed and resolved.

8. Warranties

Product warranties are provided directly by the relevant brand, supplier or manufacturer.

Warranty terms, coverage periods, exclusions and claim processes vary by product and supplier. Please refer to the relevant product page, product documentation, supplier website or warranty card for details.

All warranty claims must be submitted to and assessed by the relevant brand, supplier or manufacturer.

STIL does not provide any separate product warranty and is not responsible for warranty repairs, replacements, servicing, parts, labour, product performance, or warranty claim decisions made by the supplier.

Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, repair, refund or other remedy if a product fails to meet a consumer guarantee. The ACCC confirms that these consumer guarantees apply automatically and are separate from any voluntary warranty offered by a business or manufacturer.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights you may have under Australian Consumer Law or any other applicable consumer protection laws.

Where a product is supplied by one of our brand partners or suppliers, that supplier will generally be responsible for assessing and managing any remedy, repair, replacement, refund or warranty claim relating to that product.

10. Change of Mind

Change-of-mind returns are not automatically accepted.

Where a supplier allows change-of-mind returns, the product must usually be unused, in original condition, in original packaging and returned within the supplier’s specified timeframe.

Return shipping costs, restocking fees or handling fees may apply where permitted by law and by the supplier’s policy.

Custom, made-to-order, personalised, hygiene-sensitive, opened, used or final sale products are generally not eligible for change-of-mind return.

11. Product Use, Installation & Safety

Customers are responsible for reading and following all instructions, warnings, care guides, safety information, installation requirements and maintenance guidelines provided by the relevant brand, supplier or manufacturer.

STIL is not responsible for injury, loss, damage, product failure or reduced product performance caused by:

incorrect use;
misuse or neglect;
failure to follow instructions;
incorrect installation;
unauthorised modifications;
unsuitable placement or storage;
normal wear and tear;
use outside the intended purpose of the product.

For wellness, recovery, movement, red-light, sauna, ice bath, PEMF, sound, meditation or other wellbeing-related products, customers should seek medical advice where appropriate before use, particularly if pregnant, unwell, injured, taking medication or managing a health condition.

12. Wellness Disclaimer

The content on the STIL website is provided for general lifestyle and wellbeing purposes only.

Nothing on our website should be taken as medical advice, health advice, diagnosis, treatment or a substitute for professional medical care.

Products sold through STIL are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly stated by the manufacturer and permitted by law.

You should consult a qualified healthcare professional before using any wellness product if you have any medical concerns.

13. Limitation of Liability

To the maximum extent permitted by law, STIL is not liable for any loss, damage, injury, delay, fault, defect, claim, cost or expense arising from:

products manufactured, supplied or fulfilled by third-party brands or suppliers;
supplier delays or non-performance;
courier or delivery issues;
incorrect product use or installation;
warranty decisions made by suppliers;
product faults, defects or manufacturing issues;
indirect, incidental or consequential loss.

Where liability cannot be excluded under applicable law, STIL’s liability is limited to the maximum extent permitted by law.

Nothing in this clause excludes, restricts or modifies any non-excludable rights under Australian Consumer Law.

14. Third-Party Brands & Suppliers

STIL works with independent third-party brands, suppliers and manufacturers.

Each supplier operates independently from STIL and is responsible for its own products, warranties, fulfilment, shipping, product claims, product compliance and after-sales support.

STIL is not liable for the acts, omissions, representations, delays, policies or product decisions of third-party suppliers.

15. Website Content

All website content, including imagery, text, branding, graphics, product descriptions and layout, is owned by or licensed to STIL unless otherwise stated.

You may not copy, reproduce, distribute or use any content from the STIL website without prior written permission.

16. Errors & Availability

We reserve the right to correct errors, update product information, amend pricing, remove products, cancel orders or change website content at any time.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you to discuss available options.

17. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By placing an order, you consent to STIL sharing your order and delivery information with the relevant supplier, brand, manufacturer, courier or fulfilment partner for the purpose of processing and delivering your order.